Privacy policy.

Last updated: June 2026

At Milldale Pharmacy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, and how we keep it safe.

We collect and manage personal information in accordance with New Zealand privacy laws, including the Privacy Act 2020 and the Health Information Privacy Code 2020.

1. Information We Collect

We may collect personal information when you use our website, contact us, book a service, or receive pharmacy care.

This may include:

  • Your name and contact details, such as phone number, email address, and address;

  • Health information needed to provide pharmacy services;

  • Prescription, medicine, service, or order history;

  • Payment or account information, where relevant; and

  • Website information such as IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your data to:

  • Provide pharmacy services (e.g. dispensing, immunisation bookings, prescription reminders)

  • Send prescription reminders, service updates, or health-related information

  • Respond to enquiries or customer service requests

  • Send marketing emails or newsletters, but only where you have opted in

  • Improve our website experience and customer service

  • Meet legal and health service obligations

3. Sharing of Information

We do not sell or rent your data.
We may share your information only with:

  • Health professionals and health systems (when clinically necessary)

  • Service providers who help us operate our business, such as newsletter, accounting, payment, IT, or booking platforms

  • Legal or regulatory bodies, if required by law

  • Other parties where you have authorised us to do so.

  • We only share the information needed for the relevant purpose.

4. Data Storage and Security

Your information is stored securely in encrypted systems.
We take reasonable steps to:

  • Protect data from unauthorised access, misuse or loss

  • Limit access only to trusted staff and providers

5. Cookies and Analytics

Our website may use cookies or similar tracking tools to improve your online experience. You can adjust your browser settings to disable these.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you;

  • Ask us to correct your information if it is inaccurate or incomplete;

  • Withdraw consent from marketing emails at any time; and

  • Ask questions about how your information is collected, used, stored, or shared.

  • In some cases, we may need to retain certain information for legal, clinical, funding, audit, or pharmacy record-keeping reasons.

To make a request, please get in touch with us by email or the contact form on our website.
milldalepharmacy@gmail.com