Privacy policy.

Last updated: July 2025

At Milldale Pharmacy, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information, in compliance with New Zealand privacy laws and relevant pharmacy regulations.

1. What Information We Collect

We may collect the following information:

  • Your name and contact details (email, phone, address)

  • Health-related information (when necessary for pharmacy services)

  • Order or service history

  • IP address and browser/device information (via website analytics)

2. How We Use Your Information

We use your data to:

  • Provide pharmacy services (e.g. dispensing, immunisation bookings, prescription reminders)

  • Send email newsletters and health updates (only if you opt-in)

  • Improve our website experience and customer service

  • Meet legal and health service obligations

3. Sharing of Information

We do not sell or rent your data.
We may share your information only with:

  • Health professionals and systems (when clinically necessary)

  • Third-party platforms used for our business (e.g. Mailchimp for newsletters, Xero for accounting)

  • Legal or regulatory bodies if required by law

4. Data Storage and Security

Your information is stored securely in encrypted systems.
We take reasonable steps to:

  • Protect data from unauthorised access, misuse or loss

  • Limit access only to trusted staff and providers

5. Cookies and Analytics

Our website may use cookies or similar tracking tools to improve your online experience. You can adjust your browser settings to disable these.

6. Your Rights

You have the right to:

  • Access and correct your personal information

  • Withdraw consent from marketing emails at any time

  • Ask us to delete your information (if appropriate)

To make a request, please get in touch with us by email or the contact form on our website.
milldalepharmacy@gmail.com